What happens if my sensor breaks?

If we're unable to troubleshoot your device, we'll replace it.

Our Return Manufacturer Authorization (RMA) process is simple and straightforward. If you have a device that’s not operational, contact our support team by emailing support@density.io. 

Our team will work with you to troubleshoot the issue remotely. If we’re not able to resolve the issue and believe the device to be defective, we’ll drop-ship a replacement unit at no cost to you. A return label will be provided for the faulty unit. All you’ll need to do is plug in the new unit, redo the setup process, and everything in your data environment and account will operate as normal.