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Unit Setup Guide

Allison Miller
  • Updated

Unit Setup Guide

01—Download & Login

02—Setup Network

03—Sensor Setup

04—Determine Height

05—Depth Calibration

06—Advanced Options

07—Status LED Guide

 

Note: Doorways must be created prior to setting up your unit.  

Instructions on how to create a doorway can be found here.

Download & Login

Download iOS or Android app and log in

The Density Setup App connects to the sensor via Bluetooth and assigns a network and doorway to the unit. The app also configures and improves the accuracy of the unit via Advanced Setup tools.

 

Setup

  • Get the Setup App by going to mobile.density.io and downloading from the App Store or Google Play.

  • Login with Google Sign-In or with the email and password that you set your Density account up with. Contact support@density.io if you need an account.  

 

Setup Network

Create a Network Template

A Network Template is created to bundle your network information (e.g. network name and password) to a profile that can be named and saved. You can assign the saved network template to other units during their setup process to save time.

Note: Density Entry Sensor only supports 2.4 GHz WiFi

 

Setup

  • Select the Networks button, then press the  Manually Create Network button.

  • Select WiFi or Ethernet. The following steps  are the same for both WiFi and Ethernet templates

  • Choose to setup your network with either DHCP or Static setup options below. We’d recommend using DHCP unless your IT team has specifically requested a Static IP configuration.

 

DHCP Setup

  • Select DHCP (for DHCP, the IP address is automatically assigned to Unit).

  • Enter the Template Name (whatever you want to call your Network Template), SSID (the name of your network), and the Password currently setup for your network. After inputting all of the correct information, press the Save button.  

Note: If you do not have a passphrase for your network, it can be left blank. The SSID field  (name of your network) is always required.  

 

Static IP Setup

  • Select Static (static IP option requires manual input of network and router info).

  • Enter the Template Name (whatever you want to call your Network Template), SSID (the name of your network), and the Passphrase currently setup for your network. Additionally you will have to enter a Subnet Mask, Router/Gateway address and DNS info. After inputting all of the correct information, press the Save button.

 

Subnet/Mask

A 32-bit number that masks an IP address, and divides the IP address into network address and host address.

 

Router Gateway

Subnet Mask the IP address assigned to the router or gateway

 

DNS (Domain Name System)

Converts domain names into IP addresses.

 

Sensor Setup

Setting Up the Sensor

Note: Before getting started with the sensor setup, you must first create a doorway in your Density Dashboard before you can add a sensor to a doorway. If you need help, please reach out to your Customer Success Manager or contact support@density.io 

Hang up the sensor before starting the setup process (refer to the Complete Installation Guide for install instructions). Write down the serial number (located on the top side of the sensor before starting the sensor setup.)  

 

Setup

  • Select the Setup button. Stand beneath the sensor you would like to set up and press the Scan for Sensors button.

  • Press the Locate button. The LED on the front of the sensor will blink white 5 times. After the sensor stops blinking, press the Setup this sensor button.

  • Confirm the serial number on the app matches the serial number on the sensor. Note: The label can be found on either the top of the mount OR the top of the sensor lid. 

  • Select the doorway you’ll like to assign the sensors to

  • Select a network from the list of network templates.

  • Press the Yep, looks good button.

  • Setup kicked off! Move on to scanning and setting up other units if you have more.  

  • Press the History icon to see a history of units that have been setup and their status.

  • Note: If you have two or more sensors covering  an entry threshold or doorway, you’ll need to  reach support@density.io to set it up. Please  provide the following details in the email:

    • Doorway name
    • Sensor height
    • Distance between sensors (middle of black  lens to middle of black lens)
    • Serial numbers (listed from left to right if facing  sensor)


 

Determine Height

Measure Sensor Height

To improve the accuracy of your sensor, use the Configure Height tool to measure the distance from the ground to the sensor. This step takes approximately 10 seconds.

 

Setup

  • Select a sensor from the setup list.

  • Select Configure height.

  • Stand approximately 10ft (3m) away from the  sensor and make sure there is nothing below  the sensor before measuring. Press the Read  Height button.

  • Once height has been determined, press the  Store Height button.

Note: The height can be reset by clicking  Re-read height button.

 

Depth Calibration

Perform Depth Calibration

To improve the accuracy of your sensor, use the Depth Calibration tool to take measurements of someone walking underneath the sensor. This step takes approximately 2 minutes.  

 

Setup

  • Select a sensor from the setup list.

  • Select Depth Calibration.

  • Read through Depth Calibration steps.

  • Once you have read through the instructions, scroll to the bottom and select the Let's do it! button and follow the guided steps.

Note: You have to select a new sensor ID  before you perform depth calibration for the  next sensor

 

Advanced Options

Troubleshooting

Advanced options are troubleshooting tools and are not considered part of a standard successful setup process.

 

Validate:

Ensures everything on the sensor is in working order. This step takes approximately  10 seconds.

  • Select a sensor from the setup list
  • Select Validate.
  • Press the Run validation button. Confirm that all items on the validation list have a Pass indicator. If there are issues, follow the instructions for each item in the application.  

Network Details:

Gathers Network diagnostic information. This step takes approximately 45 seconds.

  • Select a unit from the setup list.

  • Select Network Details.

  • Select Gather network info.

Network Disconnect

Clears all network settings and reboots the sensor.

  • Select a sensor from the setup list.

  • Select Network Disconnect.

  • Select Let’s do this to proceed, or Whoops, cancel to stop.

Reboot

Reboots the sensor. People will not be counted for approximately 60 seconds.

  • Select a sensor from the setup list.

  • Select Reboot.

  • Select Let’s do this to proceed, or Whoops, cancel to stop.

 

Status LED Guide

                                                                                                                           

LED Status Indicators

The sensor has an indicator LED located on the front of the sensor. The color chart explains the meaning of each color, defines any issues, and lists what actions to take if necessary.                                                                                      

 

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